Refund Policy

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you must make note of it when signing for delivery.  If your item(s) arrive damaged or the goods are faulty, please send your claim, including relevant photos to returns@grandchandeliers.com.au and we will process an insurance claim on your behalf. You must inform us of any damage or faulty goods within 24 hours of receiving your package. We will then liaise with our supplier directly to resolve the issue as soon as possible. All damaged or faulty goods will be replaced, and at no charge as long as they are reported within 24 hours with relevant photos. 

 

7 Day Returns:

For your convenience, we offer a 7 day return policy. If you desire to return your item, you must inform us within 7 days of receiving your package. You must email us at orders@grandchandeliers.com.au to initiate your return. Items must be returned in the intact original packaging they were delivered in, otherwise the purchase will be void of exchange or return. If your purchase meets the above criteria, we will provide you with a return address for shipping. All returns are subject to a 20% restocking fee (20% of price paid for the item(s), excluding shipping). You (the buyer) will also be responsible for return shipping charges to us. Once the package is received in original condition with all original packaging intact, we will provide you with store credit equal to the amount paid for the product, less any shipping costs we incurred in sending the product to you and the 20% restocking fee. Please note we do not offer refunds and we do not offer change of mind returns on clearance products.